What troubles me is that the new GM has no Jamaican experience. Equally importantly, he, probably, does not speak Patois. In my opinion, this will be a huge liability as his staff can now discuss him in a way he cannot understand; I have seen examples of top management losing staff respect for not speaking Patios.
Another liability is his lack of Jamaican business and Jamaican hotel knowledge. How things work in Jamaica is like learning how to drive in Jamaica: it takes years to know how to play.
Thought that Donna Grant would be in the queue.