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15 - 25 Dec 2013 Visit
#140525 12/26/2013 03:33 PM
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LyleM Offline OP
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I visited Hedo 15 – 25 December 2013 and stayed in one of the “Classic” rooms near Delroys that’s been “refreshed”. Following is a brief set of observations of the conditions during the week:

GOODS –
I think the food has been improved. I’ve never been very critical of the food in the past and I’m not particularly fussy about it, but I do think the food is better now than in the past few years (including earlier this year).

It looked to me like the Bar, Dining Room, and Food Service staff were doing an outstanding job and I felt like the service was excellent.

It looks to me like Lorna Brammer, Donna Grant, and Kevin Levee are all working very hard to make things work. To me, they looked like they were really focused, ‘on task’, and doing everything they could to make stuff work and keep people happy. There were some problems, but they looked like they were working them really diligently.

New bed and linens in the room were very comfortable and a welcome improvement.

Fresh paint and a good cleaning made the room “feel” better and very comfortable.

Air Conditioner worked better than I remember it being ……….. ever.


BADS –

No hot water in my room for 6 of the 10 days.

Periods when the toilets would not flush; sometimes for several hours at a time.

Phone in my room didn’t work (wanted that for a wake-up call). I stayed in the same room (or one next to it in the same building) in July, and it didn’t work then either. On July visit, Security showed up 20 minutes late for wake-up call. This time they showed up when promised.


OTHERS –

Weather was good.

Beach is in good condition and Watersports looks like they’re doing a great job.

I originally doubted the value of the new beach huts until I used one & now I think it’s worth having a few spread around. They take up too much valuable real estate for the value they provide, but having a few of them is probably OK.




Denny: Trip report soon come………

Re: 15 - 25 Dec 2013 Visit
LyleM #140526 12/27/2013 07:04 AM
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I look forward to that report. Thanks.


Quotes & Reservations from DennyP Travel L.L.C. - https://www.dennyp.com/dennyptravel/quote_request.htm
Re: 15 - 25 Dec 2013 Visit
DennyP #140527 12/30/2013 12:47 PM
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LyleM Offline OP
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Denny, the report should be in your "IN BOX"........ please contact me if it isn't for some reason, and I'll resend it.


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