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Trip Report for 04 - 11 July 2013
#138603 07/12/2013 07:16 PM
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LyleM Offline OP
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I just returned from a visit and had a few comments and observations, so I put them in a little trip report. I've sent it off to Denny, so it may be available in a few days or so..........

Denny: You should have an email and the report from me, so please let me know if you haven't recieved it and I'll resend it.

Re: Trip Report for 04 - 11 July 2013
LyleM #138604 07/13/2013 08:19 AM
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I do have it and will get it posted later this weekend.

I will post its availability on the What's New page.

Thanks.


Quotes & Reservations from DennyP Travel L.L.C. - https://www.dennyp.com/dennyptravel/quote_request.htm
Re: Trip Report for 04 - 11 July 2013
LyleM #138605 07/15/2013 08:30 AM
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Great report Lyle. Thanks for sharing your thoughts and observations.


Anita
Re: Trip Report for 04 - 11 July 2013
LyleM #138606 07/15/2013 09:11 AM
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Umm, I just looked at the trip report page, and I cannot see Lyle's submission.

Denny's "Whats New" posting says it should be there.

Did it get taken down?

Chuck


If this be a dream do not wake me up; if not a dream, wish me no sleep
Re: Trip Report for 04 - 11 July 2013
LyleM #138607 07/15/2013 09:24 AM
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chuck. look to the right. It is the first report on the right hand column.

Last edited by davew; 07/15/2013 09:24 AM.
Re: Trip Report for 04 - 11 July 2013
Bunz z #138608 07/15/2013 09:36 AM
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LyleM Offline OP
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Originally Posted by Bunz z
Great report Lyle. Thanks for sharing your thoughts and observations.


Thanks Anita, I'm glad you liked it.

Re: Trip Report for 04 - 11 July 2013
LyleM #138609 07/15/2013 09:36 AM
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Thanks, was not using my regular computer.


If this be a dream do not wake me up; if not a dream, wish me no sleep
Re: Trip Report for 04 - 11 July 2013
LyleM #138610 07/15/2013 09:57 AM
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Hey Lyle,

Great trip report...hope to see you again.

Hedo Hugs
Linda & Rich

Re: Trip Report for 04 - 11 July 2013
spidercat #138611 07/15/2013 10:02 AM
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Originally Posted by spidercat
Hey Lyle,

Great trip report...hope to see you again.

Hedo Hugs
Linda & Rich


Thanks, it was fun spending some time in the sun with you both...

Re: Trip Report for 04 - 11 July 2013
LyleM #138612 07/15/2013 11:02 AM
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Thanks Lyle! Most excellent report. I feel as though I should have to pay a fee to read your account. Very professional and I hope that management takes heed.

Re: Trip Report for 04 - 11 July 2013
T-38 #138613 07/15/2013 11:13 AM
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Originally Posted by T-38
Thanks Lyle! Most excellent report. I feel as though I should have to pay a fee to read your account. Very professional and I hope that management takes heed.



Thanks for your kind comments......

Re: Trip Report for 04 - 11 July 2013
LyleM #138614 07/15/2013 11:30 AM
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Superb report. I had not realized that some of the rooms, like yours, was is such bad maintenance shape.

Front desk behavior definitely addressing.

Was a bit surprised by your assessment of the food, wonder if there has been another change in the executive chef?

Thanks Lyle, Chuck


If this be a dream do not wake me up; if not a dream, wish me no sleep
Re: Trip Report for 04 - 11 July 2013
HedoDiveMstr #138615 07/15/2013 11:57 AM
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Originally Posted by HedoDiveMstr
Superb report. I had not realized that some of the rooms, like yours, was is such bad maintenance shape.

Front desk behavior definitely addressing.

Was a bit surprised by your assessment of the food, wonder if there has been another change in the executive chef?

Thanks Lyle, Chuck



Thanks for the kind comments Chuck. My impression of the situation with the front desk is simply that this is a temporary effect of personnel and process changes. I doubt it goes any deeper or is a larger problem than that. I think in a few weeks it will likely be much improved, simply through additional experience and increase comfort & confidence of the folks working the desk.

Re: Trip Report for 04 - 11 July 2013
LyleM #138616 07/15/2013 01:48 PM
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Thanks for the report Lyle. I have heard that Rusheen has left who was the new Front Desk Manager so maybe that had something to do with the issues that you were having. I will miss Rusheen...especially looking at Rusheen...LOL. Glad you got hooked up with Rocky, I have been using him for a few trips now and glad to see he and his drivers are still giving excellent service and that he is keeping busy delivering people to and from Hedo.


HEDO AMIGOS´┐Ż ~ April 14th-22nd 2018
www.facebook.com/hedoamigosrock
Re: Trip Report for 04 - 11 July 2013
Face Down #138617 07/15/2013 01:51 PM
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Originally Posted by Face Down
Thanks for the report Lyle. I have heard that Rusheen has left who was the new Front Desk Manager so maybe that had something to do with the issues that you were having. I will miss Rusheen...especially looking at Rusheen...LOL. Glad you got hooked up with Rocky, I have been using him for a few trips now and glad to see he and his drivers are still giving excellent service and that he is keeping busy delivering people to and from Hedo.


Thanks for your comments. I firmly believe the stuff I saw at the front desk is just a temporary effect of personnel and process changes, and it will smooth out in the very near future when things settle down a bit.

Re: Trip Report for 04 - 11 July 2013
T-38 #138618 07/15/2013 04:09 PM
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Excellent trip report!! smile

HUGz! Jules


"On the fourth day of telecommuting, I realized that clothes are totally unnecessary." - Dilbert

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