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I am skeptical…
#137246 04/15/2013 12:19 PM
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Under who’s watch this resort became a dump? Kevin Levee... general manager has basically run this property down to the ground in last 5-7 years. Now, since Kevin Levee became partial owner, everybody expects big changes! Is it how business is done? How any organizations have you heard off could progress and change for the better with old-fashioned management? So, I am skeptical, but hopeful..

Re: I am skeptical…
sglove #137247 04/15/2013 01:20 PM
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I too am a skeptic about many things, but in this instance your skepticism is misplaced. Kevin has indeed been the GM but under very difficult circumstances as SuperClubs leadership conducted a Jamaican withdrawal spending the least amount of money possible. Perhaps we should consider Kevin as some sort of hero for saving the Hedo ship from sinking completely. I personally think that Kevin comes with a well balanced approach to this trying situation. While he has an emotional connection to the resort, he has the common sense to know that this is a business operating in a very harsh environment in regard to conducting any business especially the hotel business. Will he be successful in this endeavor or even partially successful. I do not know but Kevee Levee has been a survivor. Without Kevin, the new investors would face a certain failure. In fact, without Kevin, there would have been no deal.

Re: I am skeptical…
sglove #137248 04/15/2013 01:32 PM
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Kevin had to work within the budget given to him by SuperClubs and under their oversight of capital expenditures. As mentioned above, this has changed with the onset of the new ownership group. Lets give them some time. We all know change doesn't always happen as fast in Jamaica for various reasons as we are used to or may want to see happen.


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Re: I am skeptical…
T-38 #137249 04/15/2013 01:53 PM
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sglove, T-38 makes a very valid point as he often does. Consider the way large (or larger) businesses / corporations run. There is often a board of directors who hold the purse strings. The chief operating officer (or GM) serves at the pleasure of the board. It is up to the COO/GM go get as much out of the money they are allowed to work with.

If you look closely at what the revenue / expense equation must have been over the years (at best you could only do Fuzzy Math, but you could figure it out) the former ownership didn't seem to have skimped on their take. Meanwhile they clearly left little for the COO to use in the operation for physical needs.

If you were selling your car, would you be eager to invest any more in it than you would need to sell it? The former owners apparently did not want to invest either. The new ownership has made investments and has promised to make more. I believe them because I have witnessed the beginnings of some of their investment and because the new ownership has a history of making investments.

Skeptism is always good, but disbelief is unfounded in this case.

Re: I am skeptical…
Max2Deb #137250 04/15/2013 04:08 PM
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Originally Posted by Max2Deb
because the new ownership has a history of making investments.

Skeptism is always good, but disbelief is unfounded in this case.


What investment history are you talking about?
What other resorts do they own and have invested in?


smoking a fatty on the beach
getting freaky
Re: I am skeptical…
sglove #137251 04/15/2013 05:37 PM
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i think kevin levee is fabulous!!!

Re: I am skeptical…
sglove #137252 04/15/2013 06:27 PM
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Kevin did a great job at Hedo the first time, a great job at HIII, and when he was GM at HIII and BRB simultaneously he did a great job with that too! I remain cautiously optimistic about the future of the resort.
I know that actual changes take time, but it wouldn't cost too much to release some info about what plans are in the works. That would seem a really good sign to me. My caution is because if Hedo opts to market openely as a Swinger Resort rather than a resort where you can find swingers sometimes then I probably won't be able to get my wife to go back and I know a lot of others who have said the same thing. I think the resort has taken very good care of my swinger friends over the years (that is why they have been there!) so I don't think there is a great need to move the resort even further in that direction, but with the unique and possibly 'conflict if interest' situation that Jon's Swinger group finds themselves in it worries me a bit. But, I remain optimistic... but surely could use some solid info! My reservations do not involve Kevin at all though.
Respect-

Re: I am skeptical…
John&kim #137253 04/16/2013 06:00 AM
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Originally Posted by John&kim
Originally Posted by Max2Deb
because the new ownership has a history of making investments.

Skeptism is always good, but disbelief is unfounded in this case.


What investment history are you talking about?
What other resorts do they own and have invested in?


See my PM to you. Not something I want to post here.

Re: I am skeptical…
Roy in VA #137254 04/16/2013 06:02 AM
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Originally Posted by Roy in NC
My caution is because if Hedo opts to market openely as a Swinger Resort rather than a resort where you can find swingers sometimes then I probably won't be able to get my wife to go back and I know a lot of others who have said the same thing.

but with the unique and possibly 'conflict if interest' situation that Jon's Swinger group finds themselves in it worries me a bit.


Oh, the hypocrosy. Why would it be such an issue for anyone to think those that travel the weeks you do are all swingers if it's not a problem for you to assume all of Jon's group are swingers? Have you travelled with them? I have. I'm not a swinger and I have spent much time on those trips with others that are not swingers. Funny how those that do not want to be labeled are the first to try to label others.

Re: I am skeptical…
edith #137255 04/16/2013 08:30 AM
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Originally Posted by edith
i think kevin levee is fabulous!!!


There is no doubt Kevin is a very nice and kind person. I wish there are more people like him. But I believe in need of fresh blood when it comes to change… Will be there on first week of May. Will keep you posted.

Re: I am skeptical…
sglove #137256 04/16/2013 10:07 AM
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Originally Posted by sglove
Originally Posted by edith
i think kevin levee is fabulous!!!


There is no doubt Kevin is a very nice and kind person. I wish there are more people like him. But I believe in need of fresh blood when it comes to change… Will be there on first week of May. Will keep you posted.


The current management/owners cannot win. No matter what they do someone will find fault with it or say they are not doing enough. I am surprised with all the complaints that people still go to the resort, why bother if you are unhappy. I find Hedo clean, the food decent , the drinks (for what I want plentiful) and the price reasonable. The best part are the people and the group of friends I have met that keep going back the same time each year. I am sure there are much better resorts in Jamaica and elsewhere, but I like Hedo and will continue to go there as much as I can.

Re: I am skeptical…
ThisIsJim #137257 04/16/2013 12:49 PM
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"Oh, the hypocrosy. Why would it be such an issue for anyone to think those that travel the weeks you do are all swingers if it's not a problem for you to assume all of Jon's group are swingers? Have you travelled with them? I have. I'm not a swinger and I have spent much time on those trips with others that are not swingers. Funny how those that do not want to be labeled are the first to try to label others."

This isJim-
Is the hypocrisy you speak of that I was under the impression that Jon's group is a Swinger group? I know and love a number of friends who travel with that group and have for years. They are swingers and they tell me it is a swinger group, so I assume they know what group they are in. You tell me it is not a Swinger group... and I guess I have no reason to doubt you either. Thanks for the info! Hopefully you are aware that a great many of the people in your group call it a Swinger group. In any case, what part of this is hypocrisy? I see that I might be ill-informed about the group or perhaps that maybe the people in that group disagree about the nature of the group, but I don't see the hypocrisy that seems to jump out at you in this.
Obviously you disagree with my view about the future of the resort and the importance of if it markets itself as a Swinger Resort or a Resort. This is an issue for me and many other people I know, but I don't pretend it should be for you. Feel free to have and value your view and I will continue to do the same. They are views, opinions, and desires about the future of a resort we all love. There is room for every view I think.
All the best-
Roy

Re: I am skeptical…
sglove #137258 04/17/2013 03:18 AM
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We've been members of Jon's group, the Fluffernutters, since 2006, and have been to Hedo 7 times with them. Jon has stated in my presence - and I concur with him - that the Fluffs typically are about 1/3 hard core swingers, 1/3 "if everything's just right and the stars align" folks, and 1/3 voyeurs/exhibitionists. I don't consider that a "swingers' group", but probably like many groups that repeat at Hedo, a group that has some appreciable subset of swingers, and all of whom like the sexy atmosphere of HII.


"Your body is not a temple, it's an amusement park. Enjoy the ride." - Anthony Bourdain

Re: I am skeptical…
sglove #137259 04/17/2013 07:22 AM
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I don't quite understand this concern that Hedo is going to be turned into a "Swingers" resort to the exclusion of those of us who are non Swingers. We have been to several "Swingers" resorts including Desire and have never felt any pressure to join in. When we have been approached we have simply stated that we are not "Lifestylers" at which point most couples accept this and continue to socialise with us in the knowledge that we don't play.Is it the wish of some people to make Hedo a nudist resort without the PDA's ?? If not and the PDA's are acceptable then inevitably this will attract the "Swinger" community.

Re: I am skeptical…
sglove #137260 04/17/2013 10:00 AM
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Hmmm, my observation I'd say 1/2 hard core swingers, 1/4 "if everything's just right and the stars align" folks, and 1/4 "what in hell did we get ourselves into" group. Hahaha.

Re: I am skeptical…
Roy in VA #137261 04/17/2013 04:04 PM
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Originally Posted by Roy in NC
Kevin did a great job at Hedo the first time, a great job at HIII, and when he was GM at HIII and BRB simultaneously he did a great job with that too! I remain cautiously optimistic about the future of the resort.
I know that actual changes take time, but it wouldn't cost too much to release some info about what plans are in the works. That would seem a really good sign to me. My caution is because if Hedo opts to market openely as a Swinger Resort rather than a resort where you can find swingers sometimes then I probably won't be able to get my wife to go back and I know a lot of others who have said the same thing. I think the resort has taken very good care of my swinger friends over the years (that is why they have been there!) so I don't think there is a great need to move the resort even further in that direction, but with the unique and possibly 'conflict if interest' situation that Jon's Swinger group finds themselves in it worries me a bit. But, I remain optimistic... but surely could use some solid info! My reservations do not involve Kevin at all though.
Respect-


Until you go with Jon's group I think you should reserve judgement.


Alice & Lewis

Re: I am skeptical…
sglove #137262 04/17/2013 05:47 PM
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Alice & Lewis,
I can only agree with you. Apparently that group is not as much of a swinger group as some of it's long time members think it is. Some of the members I know tell me it is, others here say it's not and I admit that I don't know so I retract that stuff. smile
I doubt I will actually go with Jon's group because we try so very hard to avoid the large 'takeover' groups. Plus I have always had a problem with Hedo allowing groups to run private functions in places that should be open to all the paying guests and since this tends to happen with some of the larger groups this might happen more rather than less under the new management. My problem... not theirs. I'll keep carefully picking my weeks and I would like to get some good solid news about renovations so I can feel good about going ahead with a booking sometime soon. Still cautiously optimistic though! smile
Respect-
Roy

Re: I am skeptical…
sglove #137263 04/17/2013 06:34 PM
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I wouldn't blame Kevin as Superclubs made some horrible decisions that lead to the decline of their resorts. They were using Hedo II as the cash cow to supply funds open several new Breezes resorts. They did this rather than invest in improving the current holdings at that time. It seemed obvious to many that they stretched themselves much too thin at the popular resorts in order to attempt to expand. Some of this happened at the same time the world economy retracted and the travel industry was greatly hurt. It appears in my opinion that poor decisions by SC brought down the whole thing.

Re: I am skeptical…
sglove #137264 04/17/2013 07:45 PM
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C'mon Dean.. SC... poor decisions...really?? laugh

That said, I'm reserving judgement. Kevin's assumably had hiring & firing authority for several years - enough time to tailor the staff as needed.

Yes, he's a nice, intelligent fellow and shmoozes well with us guests.


Chris in NC (previously VT & FL) smile
Re: I am skeptical…
sglove #137265 04/17/2013 08:08 PM
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Not skeptical at all. After talking with Kevin and Jon a month ago, good things are coming to Hedo...just wait and see. Everyting going to be bitchin in Hedoland...I have two trips booked right now and wish the first one was 17 days from now...not 170!


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Re: I am skeptical…
sglove #137266 04/17/2013 08:20 PM
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What 'good things' are coming? Assumably if you discussed them with Jon and Kevin, they're fit to share in this semi-public forum of mostly long-time guests.


Chris in NC (previously VT & FL) smile
Re: I am skeptical…
sglove #137267 04/17/2013 08:39 PM
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It doesn't matter how great a manager you are if you aren't given the money to fix things you cant fix them. We have know Kevin since he was in reservations and the only person who I think did a better job was Gary Williams. I guess we wont be seeing him any more walking around on his visits there.

Re: I am skeptical…
Chris_in_NC #137268 04/18/2013 06:54 AM
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Originally Posted by Chris_in_VT
What 'good things' are coming?
I wouldn't expect to hear about any changes until they are actually in the works. If they announce something as coming, then 6 months from now when they haven't yet started on them, people will be crying out saying that we were led on.


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Re: I am skeptical…
Chris_in_NC #137269 04/18/2013 08:06 AM
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Originally Posted by Chris_in_VT
What 'good things' are coming? Assumably if you discussed them with Jon and Kevin, they're fit to share in this semi-public forum of mostly long-time guests.

From my perspective it is not my place to share in such an open forum what was told in a private meeting...that should be left to the new management to do, not me.  Plus what they are planning might be completely different than what they actually do, and there is no reason to put misinformation out there that would stir a bunch of useless debate.  Pretty sure once Marshmallow shores up what they can and will do, they will announce it to the world...why wouldn't they as they want to lure back old customers and gain new ones.  I can tell you that there were three rooms that were being completely gutted and different designers were coming in to propose what could be done and evaluate the space for a complete redesign.  That being said there are some pretty prolific posters over on some other Hedo related forums that just returned and might have some more updated, concrete info than I got one month ago and are probably more gung-ho about spilling the beans than I am.  I am eagerly awaiting more information myself.  We are going to have a lot to discuss in the coming months. wink


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Re: I am skeptical…
sglove #137270 04/18/2013 10:01 AM
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From my perspective Kevin Levee has been in a very unfortunate position for many months if not years. Superclubs assumed that they could provide sub standard service and that would be acceptable. Unfortunately in many ways we all complained but tolerated the shortcomings and returned year after year. Whilst he was in no position to publicly voice his concerns, I do know that he was extremely frustrated and who wouldn't be as the GM of the resort who was constantly dealing with power outages, hot water problems, A/C not working, overbooking etc. I'm sure the only reason he remained was because he knew the resort was for sale and better times were ahead. From my personal experience he was always approachable and would do everything within his limited powers to help. As far as hiring and firing of staff, I am not privy to Superclubs policy in that regard but the recent spate of firings I believe is evidence that Kevin is now calling the shots. Time will tell but I believe that Kevin has the resorts interests at heart and, indeed, the financial success of Hedo will now affect him directly.

Re: I am skeptical…
sglove #137271 04/19/2013 02:39 PM
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This reminds me of Fantasy sports and sports fanatics (not just fans) in general ... people who make their living doing something totally different trying to out fox the people that actually have the job.

Without knowing ALL the details, which I'm sure none of us have, how could we possibly assume failure, success or somewhere in between? Is it possible that things were allowed to deteriorate purposely to decrease the purchase price therefore allowing more funds to make improvements the way NEW management wants rather than having to re-do something done half ass?

The only way "we" can effect change is through the pocketbook and if you pull out (vacation interuptus) before experiencing the changes you may or may not be disappointed. That's the only thing we can control.

No need to answer for me, I won't be back to this thread. Just my $.02

Re: I am skeptical…
sglove #137272 04/19/2013 06:17 PM
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"Is it possible that things were allowed to deteriorate purposely to decrease the purchase price therefore allowing more funds to make improvements the way NEW management wants rather than having to re-do something done half ass?"

I hope I am misunderstanding what the previous poster was intimating but....
Since SuperClubs (as the seller) would not want to decrease the purchase price, how would this be accomplished? Since Kevin is among the group who bought the resort... it sounds like this post is flirting with an outrageous accusation against Kevin. The idea that he may have deliberately done a poor job in order to keep the purchase price down for his group is just not something worth discussing. I hope I am just missing the point rather than that this poster was actually proposing this idea. This is a horrible thing to insinuate about anyone, particularly a man of integrity like Kevin.

Re: I am skeptical…
sglove #137273 04/20/2013 06:43 AM
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Kevin DID NOT have to put money on the table to buy-in to Hedo--at least that's my understanding. Jon & Harry gave Kevin a small part of the ownership as a gift/incentive (and his darling wife was mighty giddy over it when I saw her last November).


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Re: I am skeptical…
sglove #137274 04/20/2013 08:13 AM
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I think that was a wise investment on their part. They kept a good manager who now thinks like an owner.

Re: I am skeptical…
sglove #137275 04/20/2013 02:32 PM
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Why am I suddenly thinking about the plot of "The Producers." ???

Re: I am skeptical…
sglove #137276 04/22/2013 10:41 AM
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I think that an individual with 11 posts probably should ask others, before making accusations. Kevin Levee had nothing to do with the problems that Hedo faced, given the fact that he was not given a budget to remedy many of the shortcomings. This is an older resort and has suffered from neglect for many years.

I'm sure that Kevin appreciates your thoughts that he is a nice and kind person. If you are thinking that new blood is needed, I'm sure that Jon and Harry, along with Kevin can handle it.

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Re: I am skeptical…
sglove #137277 04/22/2013 10:49 AM
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I don't agree with the guy, but just because he has only posted on this board 11 times does not mean he can't voice an opinion. He may have been to Hedo 40 or 50 times.

Re: I am skeptical…
sglove #137278 04/22/2013 11:03 AM
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Please confine your posts to discussing the topic rather than discussing the poster. Thanks.


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Re: I am skeptical…
sglove #137279 04/22/2013 12:16 PM
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Well, here's an example that has nothing to do with money.

We had a shower head in the conch shower that was totally clogged. We told Lorna and within 15 minutes two guys showed up. They went into the shower and emerged two minutes later. They stood around for five minutes, walked into the shower again for two minutes and left. We walked into the shower to test it. They had done NOTHING. I picked up the phone and called Lorna. The guys returned....and looking pissed off. This time they removed the head and cleaned it as we watched. Finally, it was repaired.

If they were looking to dismiss people, they should have started with the whole "engineering" dept. Harry was there for all of this.



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Re: I am skeptical…
Doug #137280 04/22/2013 12:59 PM
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We were there in March and noticed that on many occasions there were maintenance people just standing around talking and laughing with each other. I realize their culture is more laid back than the US, but come on! There has to be some competent people to hire that appreciate their job enough to give a good effort while at work.

Re: I am skeptical…
sglove #137281 04/22/2013 01:29 PM
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The problem, as I've seen it, starts with having proper SUPERVISORS, whether for the ECs or the maintenance folks. It shouldn't always have to be top level resort managers who crack the whip to get things done...

Re: I am skeptical…
sglove #137282 04/22/2013 02:09 PM
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Last November, I noticed the entire shower assembly was sheared off at the surface (wall) at the shower by the massage shack. I reported it for 3 days. One day Kevin came by and asked if everything was going OK. I pointed out the problem to him by walking him over and showing him. One hour later it was repaired.

Open eyes SEE problems.


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Re: I am skeptical…
sglove #137283 04/22/2013 02:22 PM
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As far as the rooms go, for years I have been suggesting to management that they task the housekeeping staff to make sure that after someone checks out they use a checklist to make sure everything in the room is in place and operational: TV & AC remotes, light bulbs, clock/radio, shower heads, door locks. room sage, etc. A guest that is just checking in should find their room in 100% order.


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Re: I am skeptical…
sglove #137284 04/22/2013 02:50 PM
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Bravo DennyP. Awesome suggestion!


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Re: I am skeptical…
sglove #137285 04/22/2013 04:09 PM
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Kevin Levee said to me last November that he never wanted to see the word "dated" ever used again with regards to Hedo. Here's a new phrase...."unresponsive complacency".


Rosetta Stone Jamaican Edition !!!

http://bit.ly/1euljyZ
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