As is human nature, when most people post on a message board it is to complain, or be sceptical, about an issue that has engaged them enough to actually write about it. When something is good, people tend to just accept it as expected and say nothing.
So, to make a change, I thought I would bestow praise where some is due. It is 'only a little thing' but it is the 'little things' that, cumulatively, can turn a good vacation experience into a great one.
During a conversation with Jeffery Johnson - the Food and Beverage Manager - last April I mentioned it was a shame the resort did not stock my wife's favourite drink. He said something along the lines of: "That will not be a problem for me to arrange, why did you not ask me before? Just email me the details before you come back and I will sort it out."
I duly sent the email, even getting an initial response on a Sunday, and Jeffery has just written back to confirm he has sourced the drink and has it waiting for our arrival on April 14th.
Our discussion had been along the lines of this NOT being a deal breaker for Lady Sarah and I, just that it would be nice. Jeffery did not have to do this, but he did.
As this trip will incorporate our 10th wedding anniversary - on the 14th, presents gratefully accepted
- it's the little things like this that will help us have a fabulous time.
So, a big public shout out to Jeffery, for great customer service. His is the sort of attitude that does make a difference.......