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Customer Service
#131824 03/14/2017 09:10 AM
Joined: Oct 2004
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As is human nature, when most people post on a message board it is to complain, or be sceptical, about an issue that has engaged them enough to actually write about it. When something is good, people tend to just accept it as expected and say nothing.

So, to make a change, I thought I would bestow praise where some is due. It is 'only a little thing' but it is the 'little things' that, cumulatively, can turn a good vacation experience into a great one.

During a conversation with Jeffery Johnson - the Food and Beverage Manager - last April I mentioned it was a shame the resort did not stock my wife's favourite drink. He said something along the lines of: "That will not be a problem for me to arrange, why did you not ask me before? Just email me the details before you come back and I will sort it out."

I duly sent the email, even getting an initial response on a Sunday, and Jeffery has just written back to confirm he has sourced the drink and has it waiting for our arrival on April 14th.

Our discussion had been along the lines of this NOT being a deal breaker for Lady Sarah and I, just that it would be nice. Jeffery did not have to do this, but he did.

As this trip will incorporate our 10th wedding anniversary - on the 14th, presents gratefully accepted smile - it's the little things like this that will help us have a fabulous time.

So, a big public shout out to Jeffery, for great customer service. His is the sort of attitude that does make a difference.......

Re: Customer Service
Truck #131825 03/14/2017 02:18 PM
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Very nice! Good to hear!
Happy Anniversary!

Re: Customer Service
Roy in VA #131826 03/14/2017 02:43 PM
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Thanks for the best wishes Roy.

I should also say that Jeffery did not order just a bottle - he acquired two cases for us!! cool

Re: Customer Service
Truck #131827 03/14/2017 05:04 PM
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Could not agree more that it is often the little things that make a great vacation, and your example is a good one. That is the Hedo we know!

Very nice to hear and thanks for taking the time to share. And congratulations on your 10 year wedding anniversary!

Re: Customer Service
Truck #131830 03/15/2017 08:24 AM
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The 14th you say? I'll just miss it - but save a bottle and I can join you both in a toast. grin

Ten years sure go by fast...



All in all, I'd rather be a hippy.
Re: Customer Service
Truck #131831 03/15/2017 09:43 AM
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Tuck, it is thoughtful and kind to acknowledge a good deed. We had the same wonderful experience with Jeffrey Johnson when we were at Hedo in August. We met Jeffrey on our search for dinner one evening when he suggested we go to The Flame restaurant on the beach. We both were concerned about getting bitten up by the "no see'ums." So, he said, "Wait here just a moment" while he ran to his office and returned with a citronella candle. Then he escorted us to the restaurant, asked the waitress to place it under our table and then left. We got not one bite and experienced what turned out to be our favorite restaurant. This man is a gem. I mentioned this experience when I reviewed Hedo on Travel Adviser.

Re: Customer Service
Truck #131832 03/15/2017 06:04 PM
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Wow!!! Not 100% sure but I'm thinking this is the same person
that sent me a (Personal) Bottle Of Frangelico to my
room, when I mentioned Hedo did not carry it!!! Some years ago!!!!
(Pretty great Customer Service!)



Ted and Chris
Re: Customer Service
Truck #131839 03/18/2017 06:56 AM
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Wonderful story of the Hedo I love. See you on the 14th you love birds.


Anita
Re: Customer Service
Truck #131840 03/18/2017 11:02 AM
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Jeffery told me last week he started working there 40 years ago.... great guy.

Re: Customer Service
Truck #132023 05/25/2017 03:48 PM
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Sharing good experiences are just as important as discussing ideas and concerns. Thank you for sharing your stories. I always enjoy seeing Jeffrey. He helps make Hedo special.


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