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Re: beware of Hedo medical care
T-38 #130895 05/27/2016 03:40 PM
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OK so what is best plan for guests other than take your own 1st Aid kit?

In 30 years I have used the Nurse Office twice for moderate to serious self inflicted injuries. (Scrape/abrasion on shin when I missed a step getting out of hot tub. Nurse applied neosporin and bandage. More serious was a scrape on my iris from improperly removing contact lens. Did call the doctor who came over from Point Village. Applied antibiotic. Luckily this was on last day and Eye surgeon at home said it was an OK procedure but I had developed a drug resistant eye infection so required some serious custom meds. Luckily didn't loose eye)

It sounds like I need to plan on a trip to Mobay if I have anything that can't be handled with my own 1st aid kit. It sure would be nice if someone here on Denny's site with proper medical background could provide guidance on who to call or where to go in a taxi.

PS I will bring my own Nitro tablets.


35 trips so far. #36 end of March
A semi-permanent resident of "The Library"
Re: beware of Hedo medical care
T-38 #130897 05/29/2016 04:24 AM
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For several years I have always carried around the number of MoBay Hope Medical Center just in case any of us needed medical attention. My impression had been that among the poor choices available, it might be the best. But more recently I have seem more and more bad reviews of very high charges for routine things, and even more recently heard that it might be closed. I tend to believe it might actually be 'dead' because I can't seem to find their website and they used to keep a nice website. I would also love to know if there are any other reasonable alternatives to Sav La Mar and Cornwall. Thanks!

Re: beware of Hedo medical care
T-38 #130898 05/29/2016 04:48 AM
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We have decided, like I said before, that anything more serious than a first aid kit will be handled in MIAMI.

Judy

Re: beware of Hedo medical care
T-38 #130899 05/30/2016 08:09 AM
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Trip insurance. But read the details of the policy you are interested in. Different policies cover different events with different deductibles and copayments. (Full disclosure, my agency makes no commission on any trip insurance purchased.)


Quotes & Reservations from DennyP Travel L.L.C. - https://www.dennyp.com/dennyptravel/quote_request.htm
Re: beware of Hedo medical care
T-38 #130901 05/30/2016 08:50 AM
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I recently had occasion to use the medical services provided by the resort and others. One evening I slipped in the room and fell. During the fall I cut my foot and hit my head on the way down. The nurse was summoned to our room and determined I needed stitches in my foot. I was wheeled to the nurses office and the doctor arrived shortly thereafter. She stitched my foot and said since I had hit my head and was taking a blood thinner, I needed to get a CT scan. An ambulance arrived and I was transported to Hospiten in Mobay. They did an EKG, CT Scan, and blood work to be sure I didn't have a heart attack or stroke. The doctor wanted to keep me for 24 hours for observation but after all the tests came back negative, I signed myself out. We contacted the taxi suggested by the resort and returned to H2. Here are the charges thus far:
Doctor - $150
Ambulance - $500
Hospital - $2200
Taxi - $150
Thankfully, we had trip insurance but are still waiting reimbursement. We'll see what happens.

Re: beware of Hedo medical care
T-38 #130909 06/02/2016 03:06 PM
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Quick update:

Although our incident took place just over a year ago, I received a call today from the insurer. They were not just checking some of the detail, they were also very concerned in case we had received 'aggressive' correspondence or phone calls from the medical provider.

Apparently the company involved is an American business and has been using 'scare tactics' to intimidate customers of our insurance provider. They advised me not to respond to any communication, but to forward anything directly to them. They stated that this is not a 'one resort' issue and that they are taking steps to deal with what they call "Outrageous charges."

I was called and then emailed by people from the insurance companies Specialist Investigation Team. This sounds like a much bigger issue than just an isolated incident and it is not related purely to the outsourced medical care offered at Hedo.

It takes a lot for an insurance company to decide it is not cheaper to just pay off a claim: it takes a lot for them to activate their - expensive - investigation department. I will advise should I hear anything else which may be of help to fellow guests.

Re: beware of Hedo medical care
T-38 #130961 06/15/2016 12:54 PM
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WOW, this is awful. Thanks all for the information. We take some first aid items when we go to Hedo but I will take a better look next time. We have been lucky not to need a nurse or doctor in all our visits over the past few decades, but we too are aging and need to be prepared and informed. I did send a guy to the nurse last April after he acquired a foot full of urchin spines. They did call the doctor which I thought was rather odd. Hope he didn't get totally fleeced.


Anita
Re: beware of Hedo medical care
T-38 #131009 06/28/2016 07:24 PM
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Let me get this straight. Someone goes to a 3rd World Country where medical care is hit and miss for its own citizens and complains about how they are treated??

I'm sitting at the check in desk, which I've done some more than 20 times, and there is ALWAYS some dork that complains, "We don't do this in the USA!"

So now someone wants to complain health care in Jamaica doesn't meet their standards??

Wow . . . this is stunning. Has someone mentioned this to management?? I'm going to have to rethink my next visit to Hedo. I'll probably bring along some topical triple ointment for those flip flop abrasions.

............Bob


AKA: Bob & Rhonda Member #31 Posts: 3710 | From: Clearwater, FL | Registered: Aug 2001

>>Hedodocs<<
Re: beware of Hedo medical care
T-38 #131010 06/28/2016 10:02 PM
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No, I think people accept that care will be less than what we are used to, we all know that Jamaica is still 3rd world - but the idea of charging extreme rates (seriously, 10 grand?) for bandage care is an outright scam: Something else 3rd world countries are known for.

In any case if this new service is indeed run by an American company, laws may have been broken in both countries.


All in all, I'd rather be a hippy.
Re: beware of Hedo medical care
T-38 #131011 06/29/2016 08:53 PM
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Doc, You've been away a while. Welcome back! You prolly expect reasonable service at a resort when ya pay $200+pp/nite, yes...? wink


Chris in FL (previously VT)
Re: beware of Hedo medical care
T-38 #131012 06/30/2016 06:58 PM
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The disconnect I see with Doc's post is that he seems to be scolding people for expecting better than 3rd world medical services in a 3rd world country. It that were the case I would be agreeing with him, but my take on this thread has not been that people are expecting first world medical services in Jamaica, but that people expect to pay a reasonable fee for services they receive. Perhaps he did not read enough of the posts to get a sense of what the complaint is. But, as I said, I agree with him that it would be foolish to expect first world medical services in Jamaica. But... I feel the services we do get should be rendered at an expense that is at least reasonable, and that is the main idea of the thread in my view.
Roy

Re: beware of Hedo medical care
T-38 #131014 06/30/2016 07:42 PM
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>>>The disconnect I see with Doc's post is that he seems to be scolding people for expecting better than 3rd world medical services in a 3rd world country. It that were the case I would be agreeing with him, but my take on this thread has not been that people are expecting first world medical services in Jamaica, but that people expect to pay a reasonable fee for services they receive.<<<

This is even more stunning. You recognize that medical care might not be the best in the world, but in a 3rd world country you expect a reasonable service for the same fee paid in the USA??

Seriously??

Are you kidding me???

In Jamaica, they are going to BILK you for what ever fee they can because YOU have the money THEY want. I can't even believe we're having this discussion.

IF you have a serious medical condition and want to travel to Jamaica, you had BETTER buy insurance to MEDIVAC you the heck out'a there should you develop a serious problem. That means at a minimum a Jet transport to Miami.

Are you telling me you expect Hedo to evacuate you at their expense?? REALLY??

This tells me that we in the USA have become truly ignorant on travels outside the USA. You and YOU ALONE protect yourself with ALL contingencies on your travels outside the USA.

BLIMEY!!!

.........Bob


AKA: Bob & Rhonda Member #31 Posts: 3710 | From: Clearwater, FL | Registered: Aug 2001

>>Hedodocs<<
Re: beware of Hedo medical care
T-38 #131015 06/30/2016 09:02 PM
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Sorry doc, that is the same reasoning that has led to setting a broken leg in California cost $7000, but only $400 in the UK.

A rip-off is a rip-off wherever it happens, and surprise surprise, people Will complain.


All in all, I'd rather be a hippy.
Re: beware of Hedo medical care
T-38 #131016 07/03/2016 08:07 AM
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" You recognize that medical care might not be the best in the world, but in a 3rd world country you expect a reasonable service for the same fee paid in the USA??"

"Are you telling me you expect Hedo to evacuate you at their expense?? REALLY??"

Actually I didn't say either of those things. I still think there is a disconnect here, partly in that you seem to be reading things that we didn't write. I don't expect the rates to be the same as in the US, and I don't expect Hedo to pay to medivac anyone (not sure where you read these things). You seem to be modifying things actually written to make them seem more extreme to make it easier to then attack them. Not sure why, but do what makes you happy. I think if you go to the nurse at a resort who gives you antibiotic ointment and a band-aid then $1200 charge for this is outrageous anywhere in the world. The $10,000 charge Truck was given as well. These things are worth looking at and trying to make us feel stupid for wondering about them or criticizing them must entertain you in some way. Enjoy. To each their own.

Last edited by Roy in NC; 07/03/2016 08:11 AM.
Re: beware of Hedo medical care
Roy in VA #131018 07/05/2016 02:48 PM
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Can I just clarify, as some people are getting a little heated?

In the UK, by law, you must have adequate travel insurance before you leave the country, including medical evacuation.

You do not expect the same level of medical care you receive at home when you travel, you should always research what is available before you commit to a trip - or you could find yourself in an unexpected situation.

When your insurer is suggesting there may be a scam going on, you take note. It is normally cheaper for an insurer to pay out, than to investigate a claim.

I am making no claims as to the rights and wrongs of the situation, just passing in the facts and the details relayed to me by our insurer.

I am hoping that by bringing issues to the notice of Denny's users that they will make sure they have their insurance and documentation both up to date and to hand when they travel. This is one of the valuable services this board provides.

Peace.

Re: beware of Hedo medical care
Truck #131019 07/05/2016 06:42 PM
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Originally Posted by Truck
Can I just clarify, as some people are getting a little heated?

In the UK, by law, you must have adequate travel insurance before you leave the country, including medical evacuation.

You do not expect the same level of medical care you receive at home when you travel, you should always research what is available before you commit to a trip - or you could find yourself in an unexpected situation.

When your insurer is suggesting there may be a scam going on, you take note. It is normally cheaper for an insurer to pay out, than to investigate a claim.

I am making no claims as to the rights and wrongs of the situation, just passing in the facts and the details relayed to me by our insurer.

I am hoping that by bringing issues to the notice of Denny's users that they will make sure they have their insurance and documentation both up to date and to hand when they travel. This is one of the valuable services this board provides.

Peace.


Well said, Truck. I would LOVE to think the folks in Jamaica would charge reasonable fees but we don't get that in the USA. Anyone traveling to Jamaica who seriously thinks they will need medical service there should buy insurance that will evacuate them back to where-ever, just in case.

Medical care at Hedo used to be a rip-off. I know of no reason to think that has changed.

..........Bob


AKA: Bob & Rhonda Member #31 Posts: 3710 | From: Clearwater, FL | Registered: Aug 2001

>>Hedodocs<<
Re: beware of Hedo medical care
Truck #131023 07/08/2016 07:33 PM
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Originally Posted by Truck
...
You do not expect the same level of medical care you receive at home when you travel, you should always research what is available before you commit to a trip - or you could find yourself in an unexpected situation....

Peace.

C'mon. Do any of us "research what is available" for medical costs when we go anywhere on vacation...?? OK... show of hands please...? wink


Chris in FL (previously VT)
Re: beware of Hedo medical care
T-38 #131025 07/09/2016 08:26 AM
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Not cost, but if you have a serious medical condition, you need to consider the level of care that may be available if you need it.

Several years ago at MB airport, waiting to depart, we saw a woman walk in with her adult son. He was very thin and appeared to have other medical problems too. He collapsed onto the floor and was starting to turn blue. The mom screamed for help. Airport staff quickly notified the nurses (white uniforms). The nurses arrived at the same time a passenger nurse and passenger doctor. The nurses let the passenger medical folks take charge. They had a black bag and gave it to the nurse. She looked in it and said there was nothing of use. They proceeded to perform cpr on the man. He seemed to come around and then relapsed. They continued cpr. Eventually an ambulance crew showed up with just a gurney. They want to just load the guy on the gurney and get out of there. The folks performing cpr told them they needed to continue it. They did briefly then loaded the guy up and wheeled him out. The doctor's family was seated by us. He was soaked when he returned to them. I often wonder if that young man survived.

I hope they at least have AEDs there now.

Re: beware of Hedo medical care
T-38 #131026 07/09/2016 08:40 PM
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Agree 100%. If you've got any medical concerns, then it's wise to check out the level of care available wherever you go.

For us lucky folks who have no medical issues (yet), we tend to vacation in blithe ignorance. The level or cost of basic medical care has never been on our radar, in 40+ trips. (Though, at some point soon, it probably will be.)


Chris in FL (previously VT)
Re: beware of Hedo medical care
Truck #131482 12/20/2016 05:31 PM
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Just an update to the situation we experienced.

We have just been advised by our insurer that:

"We refer to the above claim and write in respect of the outstanding invoice for the medical treatment you received in Jamaica in April 2015.

Please be informed that our negotiations with Omega Medical Services Limited are now complete and that the settlement of the aforementioned bill will be arranged.

At this time, may we kindly advise you forward any correspondence you may receive from Omega Medical Services Limited or any other third party with regards to this matter to us for attention.

We trust this to be in order."

Now, as there was unwanted direct contact to ourselves from the 'medical services company' and that we were advised that outrageously high bills were being pursued in an aggressive manner by the 'medical services company' I would suggest that the tone of communication we received from our insurer indicates that this other business is still trying to intimidate people into paying unrealistic bills, even after claims have been settled and they are warning us that this may continue.

I will be discussing this with the management when we return in April and at this point have no idea if the resort is still contracting out its medical services to the same business.

In the meantime, I would advise everyone to ensure their travel insurance is in order and remind you all to keep copies of all documentation - including details of any medication prescribed - just in case you run into problems after your return.

I will also echo the advice previously given to us by our insurance company: "Do not pay any amounts demanded by this business yourself, please forward all correspondence you may receive to ourselves."

Re: beware of Hedo medical care
T-38 #131486 12/21/2016 10:26 AM
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I have returned to this forum to address this particular issue and related issues.

Firstly, let me say that over several years-at least 25 years-I have known Kevin Levee. He has over these years been nothing less than a gentleman to me and my wife. He personally has extended courtesies to us that I appreciate.I am extremely sad that I no longer enjoy this rewarding relationship- I have developed a love and appreciation of the hospitality art form due entirely to my association with Kevin.I grieve this loss.

I think that many of us feel comfortable expressing our thoughts freely here. Perhaps I, for one, can be a little careless at times. But this is not a news source with an editor that must have facts checked nor an academic exercise with referenced foot notes. Management can, indeed, use this forum as a source of candid opinions that assist them. And, thus,they may get opinions and expressions that they may not like or that may be totally inaccurate. Management is free to correct errors and express their viewpoints. Denny, in fact, is a "policeman" in the case of excesses.

I think that some posters, including myself, compartmentalize our conversations here and may be quite critical,at times, of the resort and its management even though we absolutely love the place.

I will not suppress my opinions here nor edit expressions that management may not like. For the most part, we are anonymous here, but in this series of posts regarding what I consider a very serious matter, one does not have to be a Sherlock Homes to identify some posters such as myself. "Tattle tale" fellow board members who run to management with their tales also bring more attention to details and identities-I am aware of your identities. Some of these members make almost daily trips to the "office" on their vacations. I will, in future posts, relate what I consider the consequences of my posts on this matter.

I have scanned my posts on this subject and while I generally have no real problems with them, I do feel that I could have been more careful-at least from Kevin Levee's viewpoint-in not being complete in some of my comments. I might call them my "dangling insinuations".In attempts to be more brief, I may leave some things less than fully explained.

The danger at the resort that I refer to refers to the deteriorating and outrageously expensive medical care.

Also, I have no direct knowledge of this resort receiving monetary incentives in return for allowing any medical provider to operate on their property. I do have my opinions. I do apologize to Kevin Levee if my comments offended him in any way.He is however fully aware of the extremely inflated charges. His comment to me was that the resort attempted to "stay competitive" with the charges-this statement begs many questions.

This medical services provider serves many of the resorts on the island and their guests have been vocal in their complaints. Perhaps if the provider charges the same way island wide, then Hedo is competitive.I think that I am correct in stating that the Hope Medical Facility in MoBay is now operated by Omega Services. This is very disturbing.

Why should we care what Omega charges? Our insurance pays it! Well, if you will remember that not too long ago,due to the prevalent fraud, one had trouble using their phone cards on the island. Indeed, credit card providers are quick to freeze cards for vacationers in Jamaica. I opine that if this insurance scam continues, that we visitors may find it difficult and very expensive to have travel insurance in Jamaica. This will not be good for the traveler nor the island. I remember how,in the 70's, that Jamaican tourism almost came to a standstill. Let us hope that greed does not cause that to happen again.

For the record, we were at the resort in May. My wife has been recovering from a year of chemotherapy and she could not tolerate the heat of the day so we were in our room much of the afternoon and night. This was one of our best trips ever-to a point. We were as if we were very young again and my wife had no duties, phone calls nor meals to prepare. We found the food to be very enjoyable especially on the Gala Fridays. The few times that we went out at night, the entertainment was fantastic. Again,recovering from chemo is not fun as some of you may know.

I welcome PMs from board members who may have personal concerns.

Re: beware of Hedo medical care
T-38 #131487 12/21/2016 11:47 AM
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OK, I guess this all begs the question: If you did get sick at Hedo, what are the options? Is there a doctor in town you can call to make your own appointment, cutting out any dubious service providers?
I know you are supposed to call your insurgence people first, but that is not always possible.

*sigh*. These worries take some of the fun out of travel.




All in all, I'd rather be a hippy.
Re: beware of Hedo medical care
T-38 #131503 12/23/2016 05:57 PM
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I hope that fellow guests that have used suitable local medical facilities will share the phone numbers, locations and their experiences with us.

Re: beware of Hedo medical care
T-38 #131514 12/25/2016 07:44 PM
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Guess I'm not sure what your Point is. Medical care expected is what my own plan will cover. And thankfully only needed medical care once. Refused tx. Filled our an Incident report. Used Their Crutches. Ace Ice elevate. no other problems. If I did want an Ex-ray my own insurance would have covered it. I made sure we had coverage before we left the country. And I certainly wouldn't rely on knowing Hotel Personnel personally. And I would expect third world condition Health care in Jamaica
Okay.....let the blasting begin



Ted and Chris
Re: beware of Hedo medical care
T-38 #131515 12/25/2016 08:04 PM
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I may have mentioned this previously, but for many years I carried the number for Hope MoBay with me when in Jamaica and felt at least some small comfort that it was probably the best option on the island if something serious came up that might require evac. Then I found out not that long ago that Hope closed down, at least for a while. Since then I have heard it is closed... that it is open under new management... that it is no longer a reliable option...
I would just love to have some idea what the 'right thing to do' might be in case of a serious illness or injury when in Negril. Naturally it makes sense to have medical and evacuation insurance and we always do that.... but beyond that ... what is the best plan? I've been to Sav with an injured friend and was very unsure that I would ever want to be treated there if my life were hanging in the balance, and I spent a few hours at Cornwall in MoBay with a relative we were traveling with and it was down right scary at times. What is the best thing to do for serious illness or injury? Anyone have plan they think is about the best you can do? (That's what I thought I had with Hope MoBay but it sounds like I might be back to square one).
Thanks!
Roy

Re: beware of Hedo medical care
tree frog #131516 12/25/2016 09:05 PM
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Originally Posted by tree frog


Guess I'm not sure what your Point is. Medical care expected is what my own plan will cover. And thankfully only needed medical care once. Refused tx. Filled our an Incident report. Used Their Crutches. Ace Ice elevate. no other problems. If I did want an Ex-ray my own insurance would have covered it. I made sure we had coverage before we left the country. And I certainly wouldn't rely on knowing Hotel Personnel personally. And I would expect third world condition Health care in Jamaica
Okay.....let the blasting begin


I agree.

Your insurance coverage will cover whatever care is provided in your policy. After that you are at the mercy of the Jamaican healthcare system as it relates to your insurance coverage.

As Tree Frog states; Jamaica is a 3rd world country. It is pointless worrying about all the possibilities healthcare could go wrong in Jamaica, or how you could be taken advantage. You simply cannot control the multiple levels of risk and corruption.

Make sure you are covered by insurance and have a good time. Use sunblock.


Re: beware of Hedo medical care
T-38 #131517 12/25/2016 10:01 PM
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I know people who traveled internationally with significant health risks and it did not go well. It doesn't really matter all that much what country it is, you won't get the same level and availability in health care that you would at home. If someone chooses to travel with any sort of significant risks, it seems they really should consult their own doctor about the situation and 'own' the decision before they travel. If bad things happen, that's part of the risks they chose to accept. Just my opinion; others may see it differently.

Re: beware of Hedo medical care
T-38 #131520 12/26/2016 08:00 AM
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Mobay Hope is a first world hospital in Mobay - I've not needed it but that's where the wealthy Jamaicans in the area go; last I looked it's covered by Blue Cross and US Medicare.

I also get a travel insurance policy from Allianz (1-800-284-8300); for my 4 month stay - it cost $107 and in addition to generous trip interruption coverage it includes emergency medical & dental up to $25k (I use that to cover whatever Medicare doesn't cover). Most important it includes medical evacuation - if determined necessary by a doc; first to the closest facility (usually Miami) then back to your home when OK to do so. I think you can also get a policy via Amex if you book your flight via their site. Depending on your age, health status and activity level (e.g. cliff diving!) I'd recommend a policy like this. Caveat: fortunately, I've never needed to engage Allianz to use the policy, so I don't know how that would go - but for $100 I'll take my chances.

Re: beware of Hedo medical care
T-38 #131521 12/26/2016 08:34 AM
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I would love to once again feel like MoBay Hope is a valid option if needed, but the phone number I have always carried is out of service and their website seems to be gone. Is anyone sure that MoBay Hope is still in business?
Anyone have current website or other contact information?

As the baby boomer generation ages and the traveling population gets older (and I feel that the average age of Americans I see coming and going at Sangster has gone up quite a bit) places like Jamaica are going to need to decide if they want to invest in reliable medical services or begin to lose some of the over 55 travelers... and they are a big part of Jamaica's tourist success. Many of us just don't care much and are willing to roll the dice because we love Jamaica so much, but I already know lots of people who don't go to Jamaica anymore due to the lack of healthcare. Getting older is a bitch! smile
Roy



Re: beware of Hedo medical care
T-38 #131522 12/26/2016 09:21 AM
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Believe it is now called Hospiten Montego Bay, a private hospital

http://www.hospiten.com/en/hospitals-and-centers/hospiten-montego-bay

Re: beware of Hedo medical care
T-38 #131524 12/26/2016 09:56 AM
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MoBay Hope was taken over by Hospiten, an international Spanish-based hospital outfit. The care offered there is does not include a trauma center nor a critical care center: it is a money machine that offers no care until you pay thousands up front. The doctors provide diagnosis that do not match the symptoms to keep you there. Reports indicate that an overnight stay is US$6000, to be paid up front.

This is what my health insurance company wrote to me:

"There is a major private hospital called Hospiten Montego Bay, but they are well known in the travel insurance industry for predatory billing practices and over treatment. Several hotels have house-call doctors available, but there is a practice of collusion between these doctors and this hospital to refer as many patients as possible for overnight stays, often times for very minor issues.

There is also a public hospital and other clinics available in the area, but their standards are very low and we suggest that all of our clients avoid these facilities.

Instead, we will recommend that patients travel to Kingston, where we have vetted and pre-approved a major hospital that is equipped to treat all major and minor pathologies.

Andrews Memorial Hospital- Kingston

27 Hope Road, Kingston, 10, Surrey, Jamaica

+1 876 92 67 401 3

***Kingston is about 2 to 3 hours from Montego Bay."

Last edited by HedoDiveMstr; 12/26/2016 09:59 AM.

If this be a dream do not wake me up; if not a dream, wish me no sleep
Re: beware of Hedo medical care
T-38 #131525 12/26/2016 11:16 AM
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The point is. If it were only that simple. The medical care that we receive in Jamaica, whether third world or world class, should not be from a scam operator. I was charged an outrageous fee complete with bogus treatment codes and Truck was charged in the range of $10000US for apparently similar treatment. This is happening to guests at other Jamaican resorts. The former Hope Clinic has been taken over by an apparent scam operator.There are competent medical care providers on the island. I mean competent in the sense that they may not be world class but that these physicians are fully qualified and do provide adequate care especially for the relatively minor maladies that most people experience. And they are competent enough to diagnose more serious cases and try to get the patient to appropriate care.

From my experience, I doubt the qualifications of the medical providers that I have recently encountered at Hedo and would question the quality of care from providers that are interested in scamming money from patients-my treatment codes were incorrect. I also am dismayed at the attitude of resort operators that show less than valid concern at the tactics of these scam medical providers.

As I have previously stated, insurance providers may curtail their coverage in an area where they are routinely scammed.

While the facilities and equipment at the public Cornwall Hospital, for instance, in Montego Bay may be somewhat out of date,the physicians there are qualified.

I think that it would be very helpful if guests would share information about their experiences with acceptable medical providers in Jamaica. In years past, I felt that I received acceptable medical care provided through the nurses station at Hedo. I no longer think that I would. I am also disappointed that I may have been retaliated against because of my posted concerns. That's another story however.



Re: beware of Hedo medical care
T-38 #131527 12/26/2016 12:41 PM
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I think a few of the posters here have missed the point about my question: There ARE competent doctors in the Negril region (trained in US hospitals no less), I have used them in the past. But the Hotels won't call them now, instead they send someone from the new service who are PRETENDING to be doctors. Yes, I'm calling them out as Fakes.

It does not matter how good your insurance is, or how well you are covered: Being given the wrong treatment/drugs by an incompetent medical person is a good way to wind up DEAD.

SO - I would rather call one of the Real doctors on my own and hash it out with the insurance providers afterward than take the risk - heck, I've never paid more than $200 for sutures and injections in the past, I think my bank account is safe.

Perhaps I can call my provider before my next trip and get the numbers from them directly, solve any issues before they come up.



All in all, I'd rather be a hippy.
Re: beware of Hedo medical care
T-38 #131528 12/26/2016 02:13 PM
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Well stated Parracky.I really wondered about the doctor that came to see me. The nurse seemed exasperated by the "doctor". No matter what I asked, she gave general non committal answers. She would not answer as to the nature of Neosporin. Was it an antibiotic. Should I keep a bandage on the abrasion.

I will say this. The vast amounts of money that has been generated by the lottery scam in Jamaica has permeated the island with a sense of greed. Millions and millions of dollars has been made by mere teens as they con mostly elderly citizens in the US. Large homes have been built by these young people. Some as young as fourteen years old. Some Jamaican car dealers have increased profits by a large magnitude by selling to these crooks. More people from mainstream society have entered the racket either directly or indirectly. The evidence of greed is palpable .

A too large percentage of Jamaicans blame the victims of the lottery scam as being responsible for their predicament. I feel that the very visual spoils of the scam has caused Jamaicans to tolerate other unethical practices such as this medical insurance scam.

Re: beware of Hedo medical care
T-38 #131531 12/26/2016 07:25 PM
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Thanks for the info on Hope Mikey and Chuck! That explains why my contact information stopped working. Sorry to hear they essentially should not be trusted though.

Parracky... what real doctors could one call if there was a need? That's sort of the info I'm looking for. Who do we call if a need arises?
Thanks all!
Roy

Re: beware of Hedo medical care
T-38 #131561 01/04/2017 12:57 PM
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Been searching around can't find this information.

Does anyone know how to contact Hedo nurse's office, email would be nice so we don't end up playing phone tag if she is not in, but phone number would be good too.

Thanks in adance

Re: beware of Hedo medical care
T-38 #131562 01/04/2017 02:58 PM
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I would call the resort number at 876-957-5200 and ask for the nurse's office. I think that the nurse takes a rather long break at lunch.

If you are calling in regard to billing, you could call Omega Medical Services in Negril. There is also a billing office in the US. Both places can be found online.Might have email address.

My "paperwork" took several weeks to be "processed" and had totally erroneous treatment codes. Delays are to Omega's advantage as most tourist are not very curious about the charges and many of those that are concerned give up after a few weeks.

After I expressed serious concern, my bill for putting neosporin on my abrasion was reduced from approximately $1200 to about $600.

Re: beware of Hedo medical care
T-38 #131563 01/04/2017 03:47 PM
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Without trying to imply that the Hedo ownership and/or Kevin are somehow complicit in this scam (because that is not what I am doing!) but is sounds like they are somehow 'okay' with it..... it seems like having a loyal Hedo guest be scammed in this way when visiting the nurse's office at Hedo would be intolerable to management. I would think that Harry and Kevin would blow their tops to hear that a guest was had to argue a charge for neosporin on a scrape from $1200 down to $600! Since this is a part, and important part, of a Hedo vacation... what are they saying about this? If an employee takes a tip a guest wants to give them they can get in big trouble or be fired... so what is the official position on this issue? Anyone know?
Thanks!

Last edited by Roy in NC; 01/04/2017 03:48 PM.
Re: beware of Hedo medical care
T-38 #131564 01/04/2017 06:50 PM
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A lot will depend on the nurse at the time of your visit . It seems I am in the nurses office at least once every visit. I was at hedo this past December just after dennys group left, I must have stepped on a bee as I ended up with a stinger in my foot while I was walking on the beach. I was able to get it out but still went to see the nurse to ensure it was out, she checked thoroughly, no stinger, and off I went , didn't even record my visit. As to neosporin, I always have polysporin with me and have used it on scrapes I have had from volleyball . Hard to believe someone could be charged $600 for the nurse to apply neosporin but obviously something happened.

Re: beware of Hedo medical care
T-38 #131565 01/05/2017 07:16 AM
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Hard for me to believe too!!!! The nurse was insistent that we needed to call a doctor . The doctor was called and the doctor applied the ointment. I paid the initial charge of $150US. And the later additional charge was over $1200. After weeks of waiting for the "paperwork" to be processed, I just happened to be talking on the phone to the provider and they mentioned the additional $1200 which had finally been forwarded to them. This is the first that I had heard of the total. I called Omega in Negril and after some conversations, the charge was reduced to about $600.

At least I have not received any followup harassment from any collection type people such as Truck has.

Those that are curious might Google the complaints regarding excessive charges for medical care at Couples and other resorts. This seems to be the pattern of Omega who apparently has just about taken over the medical services provided by many resorts in Jamaica and is expanding throughout the Caribbean.

Hedo management was made aware of the charges. Since my complaint and posting of this problem, my relationship with Hedo management has gone from family like over decades to a very scary one. Very sad turn of events.

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