Desire 10-18 thru 10-23,2004

 

This was our second trip to Desire and we had a great time with a lot of hassels.

We booked directly with Desire back in March of 04. We were told that Saturday 10-17 was not available and that was ok. We booked for ourselves and another couple. In mid July we reconfirmed and were told that we had no reservations because we could not find our confirmation numbers. The next day when (after numerous e-mails) we called the local number (the toll free rings with no answer) we gave them the confirmation number for ourselves and miraculously our reservation was found but not for the other couple. After a long fight they were confimed again. One week b4 departure we again confirmed and were assured that there was no problem.

 Arrived Cancun 10-17 and stayed in town. While shopping our cell phone rang and it was Desire wanting to know if we were really coming. Told them both couples were already in town and would check in Sunday AM. They also had our friends reservation screwed up again!

 Arrived early am at Desire to total chaos. Front desk had no idea what to do with us or what to do about rooms. Told us ok to check in but our room would not be available until 3 pm. No problem, we went to the beach. At 3 pm lobby was a total disaster with more people coming in to find that the staff had no idea what to do with them. They finally gave us a room around 4. It was a closet with a bed (room 2013), totally unacceptable with one window and no view. They promised to move us the next day after 3 pm.

 Monday 10-18. Again total chaos in lobby. If i had not camped out at the front desk we would have been stuck in 2013. Finally moved again to 2212 ocean front second floor ( very nice). Everyone we went with or met had similar hassels.

 This entire problem was caused by the beautiful people party who not only took over the hotel for the week prior but were allowed to extend and pitch a fit about not allowing anyone other than themselves to be there. The resort lost control and allowed the group to dictate to them how to run things. This resulted in the room problems and the subsequent chaos in the lobby. The Beautiful People are not so Beautiful in attitude. The staff and EC's all agreed that it was the worst week ever.

 If the Resort expects to continue to exist they need to run their business and not allow any group to tell them how and what to do. We were very displeased and would have to seriously re-consider ever going back.

 This is a great Resort but it,s no Gran Lido or Hedo. The lack of attitude and projected price increases for 2005 will make this less of a choice. Right now it is a bargain compared to Super Clubs and you expect a little less for your money. Why would We want to pay the same and still get less. New TV's,Sports Bars,Robes and slippers will never make it the same.

 On the positive side the rest of the week was unevetful. The indoor specialty restaurant was superb, the outside Mexican restaurant was ho hum and the service was extremely slow, the buffet restaurant was actually very good. If you have been before the rooms have not changed except that they have install drawers in the closets of the rooms.Beds are still too hard for my liking and the shower still gets the floor wet. Rooms are clean and safe. Beach was raked every morning, and still construction in progress to replace the dock and tower due to damage from storms.The Jacuzzi Lounge has been redone and is very nice.

 This resort has real potential and i hope they don't price most of us out.

 

Dean and Gale