Dear traveler:
We hope you and your family are healthy. Also, we would like to take this opportunity to thank you for showing your continued support throughout these difficult times. And now, without further a due, we hope you are ready to enjoy travel once again, because we are excited to announce the reopening of our properties! Here is a detailed update of what you can expect on your next Temptation Cancun Resort or Desire Resorts vacation:
Temptation Cancun Resort and Desire Riviera Maya Resort will reopen on June 1st, while Desire Riviera Maya Pearl Resort is set to reopen on July 1st. For the month of June, all current reservations for Desire Pearl will be automatically transferred to Desire Riviera Maya Resort.
We have been working on new sanitation and safety protocols on each of our three properties to ensure the wellbeing of all guests and employees. Each of the measures that have been implemented follow the recommendations of local, national, and international organizations, and will be updated as additional information becomes available. Some of the most prominent actions we have taken that may be of utmost importance to you, include:
• Daily health screenings and temperature monitoring of all employees and guests, upon arrival.
• Training of all employees pertaining to the new international health and safety guidelines.
• The use of a face mask is mandatory for all staff. Guests will be provided face masks at check in and are encouraged to wear them.
• Restaurants and bars will permit a maximum of 50% occupancy to comply with social distancing.
• Self-service food stations will be replaced by assisted buffet service.
• Pool and beach lounge chairs will be spaced for social distancing.
We have also enhanced sanitation and cleaning protocols to meet the new industry standards and will be reinforcing all health and sanitation certifications, including Mexico’s Distinctive H and Cristal International Standards.
Once again, thank you for your continued support. We cannot wait to see and serve you again. If you have any questions about your upcoming or future reservations or about the new enhanced protocols, please do not hesitate to contact us.
We are back & better than ever, and we look forward to seeing you soon!
Original Group
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