Brice & Kristi - December, 2009
Travel was as expected from SuperClubs, they took us from H2 helped us meet the kids at Sangster, and dropped us at the resort without any problem. Total time from the airport was about ½ hour.
Check in was ok, it took a few hours for the rooms to be ready and only 2 of 3 were together, no big deal.
Rooms are nice but the bathrooms were bad, no ventilation, the toilet needs to be flushed 2 + times or you will leave a surprise, and water pressure / temp was hit or miss otherwise clean (many times the water was on one min. then off the next). Also if you want a view, look for a room 4th floor or above.
The Hotel property is nice, with 4 pools, 4 hot tubs, and a beautiful beach with a small island you can walk to. In the lobby they have pool tables, slots, and a game room for the kids, the gym, spa, and gift shop are here also.
EC’s were great, as were the watersports guys, and circus crew.
Food was ok, Munasan was great, Casablanca was bad, the buffet was ok but needs help, the Seashell bar and grill is also just ok. The Bars were fine.
The good: Beautiful beach and grounds, EC’s, watersports, and circus guys, chef’s at Munasun. Our 10 year old Jake slipped on the waterslide and opened a gash on his chin requiring stitches, the nurse and attending doctor were great, he got 3 stitches ($300) and was back in the water the next day. Kristi is an ER nurse in a busy trauma center and was happy with the service we received.
The bad: Bathroom’s, wait staff in the main dining room seemed to be confused, layout of the buffet needs help, and for a kids resort they didn’t have much for them to eat, the pools need to be re-plastered, and the gym has lots of broken equipment.
Skin and scuba were ok at best, not much to see, otherwise the equipment was fine.
Not the resorts fault but we could not believe how rude the people were; the guests really do make or break your stay, this may just be due to it being a kids resort or that is low cost but it was one of the worst parts of our stay.
Richard has some work to do to bring this resort up to standard.
We did enjoy our stay and never thought about asking to move to a different resort.
Would we recommend this resort? We are on the fence, we had a good time but wondered if it would have been better some ware else. For the money I would say it was fine.