Hedonism II Repeat Guest Programs

Last Updated: 5/9/19

Effective January 1, 2019 Hedonism II has replaced their "pay 14 get 3 free" promotion with a new promotion. They are also changing their weekly repeater cocktail party award program. Travel agents received notice of these changes at the same time as the general public did. We have several questions about it and are awaiting answers to those questions. As I receive those answers and clarifications I will post them on this page. Feel free to email me with any questions or concerns not addressed here. If I don't know the answer, I will find out.

Everything below is subject to change or clarification.

Resort Announcement Letter

700-for-12 Program

Interpretation & Implementation (subject to change)

  • Those with current 14+3 reservations still get their 3 free nights in 2019 as booked. The resort won't take away your free nights that are already booked.
  • New bookings of 12-nights (one trip or cumulative in 2019 ) or more will receive a $700 credit voucher or have it applied to a booking that is more than 12-nights or an accumulated 12-nights.
  • Voucher will be emailed or given at the resort at the start of a trip where 12 paid nights was accumulated unless the credit was applied at the time of booking.
  • The $700 room night credit can only be applied toward room nights from the 13th-night foward.
  • The $700 resort credit can be used at the resort during the visit where the 12th night occurs without having to book more than 12-nights.
  • Once you hit 24-nights in a calendar year, you earn a second 700-12 promotion.
  • The voucher can be used as a resort credit toward:
    • Additional Nights
    • Private Dinner(s)
    • Spa Treatments
    • Wine Bar
    • Espresso Bar
    • Upgraded Sushi Menu
    • Lifestyle Boutique Purchases
    • Jewelry Store
  • The voucher cannot be redeemed for cash.
  • The voucher and any unused resort credits expire on December 31 of the year awarded.
  • Any additional nights can be purchased through DennyP Travel using the voucher to pay for them.
  • The $700 voucher applies to the room regardless of the number of occupants.
  • No limit on how many 700-for-12 awards can be earned in a calendar year?
  • Nights paid for using a $700 voucher are not counted as paid nights toward the next 700-12 award.
    (This doesn't seem to be enforced.)
  • If only part of a $700 voucher is used toward one room night, the balance can be applied to a resort credit.
  • Existing bookings with 12-nights or more in 2019 that did not earn the 14+3 nights are eligible for the 700-for-12 program.
  • When providing an inconvenience guests (room downgrades, no A/C, other problems, bad service, etc.) compensation, resort management will decide whether to provide free nights or a dollar credit.
  • If two people are in a room (or three people), the "lead" person on the reservation owns the 700-12 award.
  • The resort will track voucher balances.
  • If only part of a night is paid for by a voucher, that night is NOT counted as a paid night toward another 700-12 voucher.
  • Guests will need to forward the voucher to me if used for a future booking.
  • If someone has booked with more than one agency, they will have to request a voucher since no single agency will know about all their paid nights.
  • Group cocktail parties will receive either a $250 voucher (20+ paid rooms) or a $500 voucher (40+ paid rooms).

Awaiting Answers & Clarifications

  • Do we have to wait on receipt of that voucher to actually apply the $700 credit to a room reservation? Or can we automatically apply it to a reservation of more than 12 nights? - The resort is allowing us to apply the credit to a reservation without actually having a voucher to apply.
  • How long will it take for the resort to issue a voucher? (I haven't yet seen one.)
  • Will the $700 be increased year to year as room rates increase? (Will be discussed. )
  • How will vouchers be delivered to guests that have no email address or refuse to provide their email address to the resort?
  • Who do guests contact at the resort to request their voucher?

Comments

  • I CAN use the $700 voucher regardless of where earned toward any booking through DennyP Travel. Submit a quote request for all the nights that you want to book, including the nights for which you want to use the voucher.
  • Clients with 12 or more paid nights already booked in 2019 that didn't receive the 14+3 free nights are eligible for the 700-for-12 program $700 voucher. I will request a voucher from the resort for all my clients that qualify. However, if you have nights booked with another agent/agency or booked directly with the resort, you will need to inform me of those dates. I expect to have this list to the resort by January 1. But I do not know how long it will take the resort to email the vouchers.
  • I will always quote the lowest rate I have available not only for the original 12 nights, but also for any additional nights used with the voucher.
  • If you are booking more than 12-nights at one time, I will automatically include the $700 credit toward that booking unless otherwise requested.
  • If you have an earlier 2019 booking that you are combining with a current booking to get to more than 12 paid nights, please let me know so that I can include any credit if desired.
  • If you book through multiple agencies or directly through the resort, please let me know of any award balance you might have if you want me to take that into account when quoting you.
  • The $700 can buy between less than 1 night (double occupancy) and almost 2 nights depending on room category, promotional/group rates and dates booked (2019 rates).

Resort Giveaways

Interpretation & Implementation (subject to change)

  • Depending on which level of award is received (see the Resort Announcement Letter for details) - you will get a $1500, $1000 or $1000 voucher.
  • That voucher will expire one year from the guest's current departure date.
  • Voucher may be used for rooms or for resort credit.
  • If only part of a voucher is used toward room nights, the balance is applied to a resort credit.

Awaiting Answers & Clarifications

  • Will the value of the vouchers be increased year to year as room rates increase? (under discussion )

Comments

  • DennyP Travel will be happy to handle your bookings using the repeater party vouchers. Vouchers awarded early in the year may say that you have to redeem them directly with the resort. That requirement was lifted. You can forward me a copy of the voucher to apply to a reservation made through me.
  • Submit one quote request to cover all the dates you want to book. Email me a copy of your voucher (a scanned image or a photo image). I will calculate the best use of your voucher to cover as many nights as possible at rate for your dates and room category. I will then quote you my cheapest rate for the remaining paid nights, if any.
  • A $1500 voucher can buy between less than 1 night (double occupancy) and slightly over 4 nights depending on room category, promotional/group rates and dates booked (2019 rates).
  • A $1000 voucher can buy between less than 1 night (double occupancy) and less than 3 nights depending on room category, promotional/group rates and dates booked (2019 rates).
  • A $500 voucher can buy between less than 1 night (double occupancy) and slightly over 1 night depending on room category, promotional/group rates and dates booked (2019 rates).